Support was slow, but at least they understood my issue
My experience with the support team was mixed but leaned towards disappointing. There was a lot of back-and-forth communication that often felt repetitive since I had to explain my problem multiple times. Waiting on callbacks and responses was frustrating, which slowed down my progress using the software. However, I must credit the team with actually understanding the issues I raised once the communication connected properly. They were polite and tried to help rather than passing me around, which was good. The automatic updates occasionally caused some minor glitches that needed support intervention, adding to my wait times. On the plus side, the sign-up and invoicing process was straightforward and didn’t involve much hassle, so at least that part worked smoothly. Overall, support took longer than expected, and there’s room for better efficiency, but the care they showed once they addressed problems was positive.