Support was slow but at least consistent
I must say the telephonic support was frustrating at times due to repeated information requests. Each call felt like I was explaining my setup from scratch, which wasted valuable time. However, one thing I appreciated was that the staff never gave conflicting information and remained consistent throughout. Waiting on hold was quite long, and it sometimes felt like the same questions were being asked all over again. Even so, I could see they were trying to help, but the overall communication felt slow and inefficient. Automatic updates also occasionally disrupted my workflow, causing me to lose precious time while waiting to regain access. So, the good side was that support was steady but the bad was the wait and repetition. It didn’t make getting things done very smooth, and I often felt stuck at various steps during onboarding and using the call tools. The invoicing and payment process also involved some back and forth which added to the delays. All in all, I'd say the support team could improve responsiveness and reduce repetition to save customers from repeated explanations and extended waiting periods.