Support was slow and took too much effort
Honestly, the support experience left me tired. I had to call multiple times to get basic questions answered, and every time there was a long wait on the line. When someone finally picked up, it often felt like they barely understood my issue, so I had to explain things a few times before we got anywhere. This whole back-and-forth ate up a lot of my time, and honestly I ended up feeling frustrated. While it’s good that support exists, I wish they were more responsive and faster in replying. Sometimes it took ages to get even simple clarifications about the dialer or the database functions. The call center was reachable, but efficiency was not really their strong point. One thing to say is that when the right person finally did help, the guidance was useful even if delayed. Overall, I would say the effort to get support was way more than it should have been, which took the shine off the otherwise promising software tools.