Support was slow and steps felt out of order
You really need to rethink how your support steps are organized. The time it took just to move from the initial call to any meaningful progress was unacceptably long. I understand that issues take time, but when I first contacted technical support, instead of guiding me effectively, I was sent back and forth between departments. It felt like the process wasn’t planned logically for someone trying to get the calling tools working with their database. Steps that should have been done early on were delayed, and updates were not communicated properly. I was stuck waiting for responses while not sure if the team understood my problem. This lack of clear order and urgency in handling support impacted the entire experience badly. Normally I’d expect a smoother, more coordinated flow, especially since this is a paid service.