Support was slow, and setup dragged too long for comfort
I tried getting started with the software, but honestly it took way longer than I thought it would because of delays in support responses. I expected that with their telephonic help, things would move faster, yet when I faced issues with the dialer setup and connecting the database, the answers came too late to keep the momentum going. Automatic updates changed some settings that I didn’t fully understand, and getting clear guidance was slow. The onboarding process felt slow and the training didn’t cover some aspects I really needed to resolve quickly. I went through sign-up and payment without trouble, but the rest dragged on, making me frustrated. I was hoping everything would be smoother considering the paid software and promised assistance, but that simply wasn’t my experience. It took multiple calls and emails just to get simple questions answered. So, while the invoicing and payments part was easy, the support and communication significantly slowed down getting the software fully operational. I’m left with a sense that the setup time was longer than expected with not enough reliable support to speed things up.