Support was slow and repetitive, but eventually functional
My experience with telephonic support was mostly frustrating due to the large amount of waiting and repeated explanations I had to go through. It felt like every time I called, I had to start from the beginning, repeating my issue multiple times to different people which tested my patience. The support did get me to the right solutions, but only after significant delays and some unclear transfers. One thing I will give them credit for is that when they did concentrate on the problem at hand, they were able to provide the necessary guidelines or help through the software. Still, the time it took to reach that point was excessive. The repetitive nature of calls and waiting on hold didn't feel efficient, and it sometimes led me to doubt if the efforts invested were worth the results. The system itself functioned well once set up, but the support pathway was definitely the weak point in the overall service.