Support was slow and not very helpful when issues cropped up
I was quite surprised by how the telephonic support handled problems when things went wrong. When I encountered difficulties with the dialer not connecting properly during my calls, I reached out to the support team expecting prompt help. However, it took a long time to get a clear answer, and mostly the responses I received were generic and not tailored to my specific setup. The communication seemed disjointed, and I had to repeat my issues multiple times before I felt they understood the situation. The automatic updates also introduced some bugs that the support did not pre-warn me about, leading to confusion. The only positive aspect was that eventually the problem did get resolved, but the whole process took longer than it should have and was frustrating to manage.