Support was slow and not very helpful, honestly
From the start of the training and onboarding, I was hoping the support team would be more responsive than they turned out to be. I submitted queries multiple times throughout the onboarding steps and waited long hours—sometimes days—to get answers. The dialer and database parts of the software needed clarifications, but the telephonic support wasn’t quick enough to provide them. Also, the automatic updates sometimes changed things without a clear notification, causing confusion. Payment and invoice processing went smoothly, which was one good aspect. However, the feeling of being mostly on my own while trying to get the training done wasn’t encouraging. When I did get to speak with someone, the responses were generic and sometimes lacked detailed explanations, making me repeat questions more than I expected. Because of this, I struggled to fully grasp some workflows early on. If I were telling a friend, I’d say the software might be decent, but getting support is frustrating and slow, so be prepared to manage a lot by yourself.