Support was slow and not very effective, honestly
I expected more from the support service when things started going wrong during my initial use. The problem reporting process itself was somewhat confusing, and it took several calls before I could even explain my issue clearly. Once the issue was reported, the response time was quite slow, which added to my frustration. Additionally, the solutions provided were either incomplete or did not fully resolve the problem, forcing me to follow up multiple times. To be fair, the telephonic support team was polite and tried to assist, though their technical knowledge seemed lacking at times. The automated updates also led to unexpected changes without prior warning, which caused some disruption in my workflow. The sign-up and invoicing process was probably the only part that ran smoothly and left a good impression. Overall, the support experience felt cumbersome and did not inspire much confidence in case of future technical problems. I would hesitate to recommend the support service as it currently stands, given the struggles I had to endure to get issues fixed.