Support was slow and I feel like I explained things too many times already
Honestly, their support responsiveness was pretty disappointing. Every time I reached out, I had to wait longer than I expected, which added quite a lot of stress. I feel like I explained the same problem multiple times but didn’t get clear answers in return. Eventually, when I got a response, it wasn’t really helpful enough to solve the issue quickly. It’s like they don’t take ownership properly and just push you through different agents without really addressing what you’re saying. This made me pretty weary of relying on their help next time. At least the calls and database features run okay when there’s no trouble, but when you want assistance, the slow and repetitive support makes everything frustrating. If you ask me, I would tell a friend these guys could do much better at staying on top of support requests and actually making you feel heard and valued.