Support was slow and delay killed momentum
I tried to get started with the software but it took much longer than I expected to make any real progress. After signing up, the invoicing and payment process seemed fine at first, but when I reached the part where I needed guidance on the database and dialer features, I had to contact telephonic support. Unfortunately, the wait times before speaking to someone were long, and once connected, the information I received was minimal and didn’t fully address my questions. Because of these delays, I lost a lot of momentum and found it difficult to follow the training without quicker support. The automatic updates happened silently, which was neutral, but didn’t help me get unstuck. Overall, it was frustrating to spend so much time waiting and not being able to use the software efficiently in the initial days. If the support had been more responsive, I might have gotten going sooner. I would describe my experience simply as slow start due to poor communication speed, which was discouraging especially when I wanted to focus on learning and using the remote work tools with ease.