Support was slow and communication lacking
My experience prior to purchase was less than ideal. The responsiveness of the team when I had initial queries was slow, often taking longer than I expected to receive any reply to my emails and calls. I found the communication to be somewhat lacking in clarity; answers were vague and did not always address the specific concerns I raised. The sign-up process was not well explained upfront, leading to confusion about the invoicing and payment steps. At times, it felt like I was being bounced from one person to another without proper resolution. Although eventually I did get some basic information, the delays made it difficult to make a confident decision quickly. The sales team did not proactively provide follow-ups, which added to the frustration. Overall, the experience left me with doubts about the efficiency of their pre-purchase communication and availability.