Support was responsive though had some waiting and repeats
When I first reached out to the WFHI support, I expected fairly quick and straightforward answers like with many other software supports. The team was definitely helpful and tried to solve my issues with the dialing software effectively. However, I did encounter some waiting periods before getting connected to the right person, which was a little longer than I anticipated. Also, a few times I had to repeat my issues because the support staff changed mid-conversation or they needed to confirm details multiple times. This repetition, while understandable to a degree, extended the total call time more than I would have preferred. Compared to the seamless supports I have experienced elsewhere, this was different but still acceptable given how useful the advice ultimately was. I think the telephonic support is solid, just with a little room for efficiency improvements when it comes to call handling. Overall, I'd say the support met my needs moderately well with some minor inconveniences along the way.