Support was responsive but took some active effort from me
While interacting with the team during training and onboarding, I found the responsiveness to be decent but not instant. They answered my queries and helped solve doubts about using the dialer and managing the database, which was helpful. However, I did have to follow up a couple of times and prompt them for some clarifications. So the people were supportive but the effort was somewhat on my side to keep the process moving. It was a bit more than I expected, as I hoped that all answers would come quickly at the first request. Still, the overall experience was positive since the responses I did get were clear and useful. Despite needing to be proactive, I appreciate that the team did eventually guide me through properly and made training less frustrating. Overall, it took some effort but not more than reasonable in my view.