Support was responsive but the software access still fell short
I initially found the software and access process roughly matched what I was hoping for in some ways, mainly in the general design and the promise of updates. The team on the phone was fairly responsive; they answered my questions and tried to help me get through the setup. However, even with their guidance, I ran into persistent issues with accessing certain modules reliably. Sometimes features like the dialer or database wouldn’t load properly, which slowed my workflow significantly. It was frustrating because I expected these issues to be resolved quickly, but even with support’s efforts, the software didn’t perform as needed consistently. The automatic updates didn’t seem to fix these bugs or improve stability during the period I used it. I appreciated that the invoicing and payment steps were easier to manage without much hassle, so that at least went smoothly. Although the support staff was helpful on their side, the inconsistency with software access and functionality was a major drawback for me and impacted my overall experience negatively.