Support Was Responsive but the Experience Felt Mixed
Communication with the support team was patchy in terms of responsiveness, which left me feeling somewhat conflicted about the overall experience. On one hand, when I managed to connect with someone, the assistance was helpful and clear, and the explanations were thorough. Some parts of the training offerings I accessed helped resolve issues effectively. On the other hand, there were delays in getting callbacks or responses to specific questions, which sometimes slowed down my work progress. The sign-up process and invoicing functioned without hassle, but needing to chase answers felt like a drawback. The combined effect was that I respected the effort and quality of support but was frustrated by the inconsistent follow-up and timing. So overall, the whole process felt like it was a work in progress rather than seamless, with definite strengths and some noticeable weaknesses.