Support was responsive but required some patience
I reached out to WFHI support a couple of times when I was trying to understand the calling tools better and also during the database setup. They were pretty quick to respond over email and phone, usually within a few hours, which is good considering they’re handling a lot of queries. The support team was polite and fairly knowledgeable, guiding me step-by-step through the issues I was facing. However, sometimes I had to repeat parts of my question to different agents, which added a bit of delay. Overall, the communication felt adequate and efficient enough to resolve the problems without needing excessive follow-ups. The priority support option was offered but I did not try that yet since my concerns were standard. I appreciated their directness and clear explanations about the automatic updates as well. It made me feel more confident that I wouldn’t miss important changes. Managing invoices and payments via their portal also went smoothly, which was a relief. In summary, the effort to get help wasn’t too demanding, even if it required a bit of persistence at times.