Support Was Responsive but Not Without Some Hassle
I've had to reach out for support multiple times now, and overall, they do respond fairly quickly, but it often felt like I had to explain the same issues repeatedly. I try to be patient because I know remote software setups can get complicated, but it was tiring to have to keep detailing my problem, especially with the dialer and database setup. They did get most of my concerns sorted out eventually, and the updates they roll out do seem to improve the software overall. The invoicing and payment process has been simple, so at least that part is smooth. What gets to me is just the repetitive nature of the support calls and sometimes being bounced around a bit before I get a concrete answer. Still, I suppose considering the complexity involved, their responsiveness is better than some others I've tried, so I can’t completely complain. It’s just a bit more effort than I’d like to spend.