Support was responsive but not as seamless as before
Compared to other platforms I’ve used, the telephonic support here often took longer to connect, which was frustrating. However, once I did speak to someone, they were generally polite and tried to help within their limits. The communication sometimes felt a bit disjointed—on one occasion, I had to explain the same issue twice due to lack of coordination between agents. I also noticed fewer follow-ups—something I found more consistent elsewhere. On the brighter side, the automated updates worked smoothly and didn’t disrupt my workflow, which was appreciated. So, while the support communication falls short in responsiveness and clarity compared to prior experiences, the technical side of the software remains functional and dependable. Overall, I think the balance leans towards needing improvement, even though some aspects are acceptable.