Support was responsive but missed proactive updates
When I contacted WFHI’s support, the response times were generally acceptable. For example, whenever I had issues with the dialer or needed clarification on database entries, the telephonic support team was available and answered my questions within a reasonable window. I felt their assistants were knowledgeable and patient during the calls. However, while they were responsive when reached out to, I noticed a lack of proactive communication from their side regarding updates. Automatic updates for the software did happen quietly in the background, but no advance notice was given about these changes. This meant I sometimes noticed functional differences only after wrestling with an unexpected change in the workflow. I also found that the onboarding process did not outline clearly whether support was available at all hours or only during specific times. So, while the support was helpful when asked, I missed more proactive and scheduled updates or reminders. Overall, support was a mix of good reactive help but missed that proactive edge.