Support was responsive but missed faster follow-up
My experience with WFHI’s support team was overall positive. Whenever I faced issues using the dialer or managing the database, their telephonic support was reasonably quick to respond. In most cases, they understood my problem well and provided clear instructions to resolve it, which I appreciated. The automatic updates on the software often included improvements that they would even mention during our conversations, showing they keep the product evolving. What I found a bit lacking was a quicker follow-up after initial calls. There were times I had to call again or wait for callbacks, which could get frustrating when I needed immediate help to keep my workflow on track. Despite that, the team was friendly and seemed genuinely interested in helping, which made the communication feel balanced rather than rushed or scripted. So on the whole, the support experience met my expectations with just a minor reservation about the turnaround time for some issues. I’d say they’re responsive but slower follow-ups kept me wanting a little more speed from their end.