Support was responsive but lacking in detailed resolutions
In my experience with the WFHI support and communication, I found the responsiveness to be commendable but the depth of assistance sometimes lacking. Whenever I reached out via phone or messaging, the wait time was reasonable and the staff answered promptly, which I appreciated. However, the explanations given often felt a bit generic and didn't fully address the specific issues I encountered with the software features or onboarding steps. For example, when I reported difficulty using the dialer tool effectively, the guidance was surface-level and didn’t include practical walkthroughs or follow-ups. That said, the team was polite and eager to help, but I felt there was a gap between being responsive and actually resolving problems comprehensively. More in-depth training or tailored communication would have improved the support quality. Overall, while the responsiveness was a positive, I hoped for more thorough answers to the questions I raised during my training and usage periods.