Support Was Responsive but Lacked Proactive Help
The support and communication I experienced with WFHI were generally responsive, though not quite as proactive as I might have hoped. Whenever I ran into issues with the calling tools or dialer and reached out via phone, their team was quick to answer and polite throughout the conversation. The telephonic support helped me troubleshoot problems efficiently when I initiated contact, and they seemed knowledgeable about the database functions and automatic updates. However, I felt they could have anticipated common issues better or communicated updates more clearly without waiting for me to call. During the onboarding phase, the training materials were helpful but sometimes left minor gaps that I commonly needed support to fill. The sign-up and invoicing process went smoothly, so the communication there was sufficient and straightforward. Overall, I am satisfied with how promptly support responded but sensed they missed a chance to be a little more forward-leaning with their assistance. It would have been ideal if some issues were flagged or resolved earlier in a more preemptive manner rather than reacting to questions after the fact. Still, I appreciate their willingness to help when I reached out and will continue using their services while hoping for a touch more initiative next time.