Support was responsive but inconsistent
I've used WFHI's telephonic support a few times by now, and honestly, my experience is mixed. Sometimes when I've called with basic queries or issues about the dialer or database access, the people on the other end answered promptly and gave clear instructions. However, not every call was so smooth. A number of times, I needed to repeat the problem because it seemed the agent wasn't fully familiar or didn't have quick solutions ready. The responsiveness was there generally, but it sometimes felt like I was going in circles explaining things that should have been standard knowledge. This inconsistency led me to try solving minor software glitches myself rather than waiting on hold again. Despite that, the overall communication hasn't been bad enough to completely put me off calling support when needed. I guess after having gone through this a few times, I sort of expect this level of mixed service. They've been usable and helpful to a certain degree, just not flawless or reliably proactive.