Support was responsive but I had to figure out much myself
I found the support and communication with WFHI to be a mixed bag. On the positive side, the telephonic support was quite responsive when I needed assistance, and the team was patient with my questions. However, I realized that I still had to work out a lot on my own, especially during the initial setup and when using the calling tools and dialer. They provided good guidance but didn’t walk me through every detail, which meant I had to spend time learning the system by trial and error. The automatic updates occasionally changed things without much prior notice, causing brief confusion, though overall the software improvements were helpful. While the invoicing and payment process was straightforward, I felt that the learning curve without more proactive support slowed me down somewhat. Even so, I appreciated how the database feature fit with my workflow once I got used to it. So, the support was helpful but I had to rely on myself to get the most out of the tools provided.