Support was responsive but explanations felt repetitive
I’ve contacted WFHI’s support multiple times and while the response time was generally quick, I often found myself explaining the same issues again and again, which got tiring. When something went wrong with the dialer or database sync, they were ready to help but didn’t move past the basics that I had already tried. It felt like a loop where each call ended with setting up another call. Despite that, the representatives were polite and did answer my questions, just without much depth or flexibility. The telephonic support line was always open, so that was definitely a plus. I wish they had more detailed training or troubleshooting guides to avoid these back and forths. It’s good they offered priority assistance, but the real issue was the need for better communication rather than speed. I’m glad help was available but I feel drained from having to repeat myself consistently, which is a downside.