Support was repetitive and slow, missing quick resolutions
I found myself waiting unnecessarily long for support responses. Each time I called the telephonic support, they often repeated the same basic instructions rather than advancing my issue. The lack of prompt and distinct solutions made the whole process quite frustrating. At times, the repeated waiting and looping through basic troubleshooting felt like a waste of time. On the positive side, the support team was polite and patient, which helped a little. Still, what was really missing was an efficient resolution system that minimizes repetitive back-and-forth and speeds up problem solving, especially when dealing with software glitches in dialing and database features. The automatic updates did provide some improvements, but getting there required too much waiting in my experience. Billing and payment clear steps were there but support during this was limited. Overall, the support communication left a lot to be desired.