Support was reliable but the responsiveness surprised me
The support and communication matched what I anticipated before starting with WFHI, though I was a bit surprised by how responsive they were in practice. I had thought the priority assistance might be somewhat slow or limited during busy periods, but most of my telephonic support interactions were timely and helpful. What caught me off guard was the clarity of the instructions during onboarding calls, which made setting up the software and dialing tools smoother than I expected. That said, sometimes the updates seemed to disrupt my workflow slightly, so I wished there was more notice or control over the timing. Despite this minor inconvenience, the overall communication flow was consistently professional and informative. It’s just that the level of responsiveness was a pleasant surprise compared to my initial low expectations. I feel the support setup would fit anyone ready for a straightforward process but not relying completely on instant answers.