Support was reassuring but not flawless
When I first reached out to support, I was a bit uncertain about how quickly they'd respond and whether they'd fully understand the specifics of the WFHI software and its intricate features. Over the course of a few calls and emails, their telephonic support evidently aimed to help me through the dialer setup and database use, which was encouraging. However, there were moments where communication lagged a bit, making me hesitate slightly about relying solely on their guidance for complex troubleshooting. By the end of the process, their clarity and patience did give me a genuine sense of confidence in managing updates and the software’s functions independently. Still, I’d hoped for a slightly smoother initial interaction, given the importance of timely assistance when setting up workflows remotely. Overall, the solid support experience balances out those few bumps, making me fairly optimistic about future calls if issues arise.