Support was reachable but finding answers took effort
Getting help from the WFHI support team was mostly a positive experience, though it took some effort to find exactly what I needed. The telephonic support is quite responsive once you connect, and the staff is courteous and patient while explaining the software’s features or troubleshooting issues. However, discovering which support channel or resource to approach wasn’t always straightforward, and I spent time navigating the portal and documentation first. The training material was helpful for some areas like the dialer and calling tools, but less so for the database functions, which made finding answers slower. Overall, the assistance is there and effective, but improving the clarity of the support structure and resource links would streamline the user experience and reduce the initial search time.