Support was quite slow and didn’t always solve the problem
I was really hoping the support would be prompt and actually resolve my issues, but unfortunately, that wasn’t always the case. There were multiple occasions where I had to wait a long time on calls or for email responses. When responses came, they were often vague or didn’t directly address my problem, which meant I had to follow up several times. The dialer sometimes froze during calls, and getting help on that took more time than I expected, slowing down my workflow. While the automatic updates generally worked fine, when something went wrong, the support team didn’t provide efficient assistance. The sign-up and payment processes were probably the only parts that went smoothly and didn’t add to my frustrations. Overall, the lack of timely and effective support was a major drawback, and I felt that this important aspect was missing from the experience, especially given the complexity of the software.