Support was quite responsive though setup did take longer than expected
While the overall support during onboarding was thorough and mostly clear, I found the time it took to get everything set up a bit longer than I anticipated. The steps for configuring the dialer and setting up the database features were guided well over the phone, with detailed explanations at each stage. Although the sequencing of support calls made sense, it sometimes felt drawn out, since I often needed to wait between sessions to apply what I had learned before moving forward. Despite this small reservation, the process encouraged a stronger understanding of the software’s day-to-day use. The invoicing and payment steps were straightforward, with quick responses from the billing team that helped keep me on track. Support overall made the process manageable, just not as quick as I hoped.