Support was quite helpful but sometimes lacked the quickness I expected
I had certain expectations about telephonic support before signing up with WFHI, and overall they were met fairly well. The support team was warm and communicated politely, which made interactions pleasant. They helped me understand features of the software and guided me through some onboarding hurdles with patience. However, there were occasions when I needed quicker responses than what was usually provided. Sometimes the process felt a bit slow compared to what I had in mind from prior experiences with similar software. I appreciated the availability of priority assistance as well, which reduced wait times significantly on some occasions. Their help with invoicing and payment queries was clear and timely, matching my expectations there. It seems that while the support aligns closely with what I was hoping for, the occasional delays in communication introduced some slight frustration. So, while the experience is, on balance, positive and quite supportive, it isn’t without room for improvement in speed. Still, I would say the overall support system feels reliable and polite, just a shade slower than ideal in moments when I needed immediate help.