Support was quicker than I expected, which was a nice surprise
When I signed up and first started using the software, I was mentally prepared for a lot of waiting and having to repeatedly explain my issues before getting help. Surprisingly, the telephonic support team responded pretty quickly each time I called, and they didn’t ask me to repeat myself over and over, which I hadn’t expected at all. The onboarding flow was clear and helped me set up the dialer and organize the database without much hassle. However, some of the automatic updates did interrupt my workflow for a bit longer than I thought was necessary. I also found that invoicing and payment processes were smooth, with no major glitches or delays, which is important to me. Overall, the experience was better than I thought in terms of support and communication, but there were still minor annoyances with updates that I think the company could improve on to make the day-to-day even smoother. So, while I expected some waiting and repetition, I got straightforward solutions instead.