Support was quicker and more practical than i expected
I was honestly surprised by how responsive the support team turned out to be once I really needed them. From the start, I thought I'd get generic replies or long waiting times since that’s often the case with software services. Instead, when I called about some confusion around the recent dialer updates and database syncing issues, they got right to the point and helped me troubleshoot in a way that actually made sense. What stood out was their ability to listen carefully to what I was saying rather than just reading from a script, which helped me feel more comfortable continuing to reach out for help later. They also made sure to follow up to confirm the issues were resolved rather than leaving me hanging, which isn't something all companies do. This level of communication gave me a lot of confidence in using the software and knowing help was readily available. It genuinely exceeded my expectations and made the whole experience much smoother than I anticipated.