3 out of 53 of 5Verified customerSupport and communication
Support was quick with dialer issues but slow with updates
I have to say, whenever I had a glitch using the dialer, the telephonic support team responded pretty quickly and helped me troubleshoot the problem in no time. This was super helpful because those issues would have slowed down my workflow otherwise. However, when it came to questions about automatic updates and how they affected the database, the communication wasn't as clear or timely. Sometimes I had to wait longer than I expected to get detailed responses, which made me feel a bit stuck. Still, overall the phone support was friendly and approachable, which is a definite plus. I'd say they could improve on the update-related info, but for day-to-day problems, the people were responsive and supportive.