Support was quick to start but lacked follow-up details
I was pleasantly surprised by how fast support got me started when I first reached out. The telephonic assistance was friendly and answered my opening questions clearly, helping me feel less overwhelmed with the software and training processes. The response time was quite prompt, which made the initial days less stressful as I navigated the new tools like the dialer and database features. However, what was missing was a bit more detailed follow-up after those first calls. I felt that some parts of my queries were addressed only briefly, and a follow-up email or more in-depth documentation would have been helpful for refresher purposes. This caused me to occasionally revert back to the help resources on my own. Despite this, overall support was effective at getting me going quickly and I appreciated how approachable the team was on the phone. With a bit more proactive follow-up, I believe the experience could be even more supportive for newcomers like me.