Support was quick to reply but resolution took longer
The support team was quite responsive overall. Whenever I reached out with queries, I received replies pretty fast which felt reassuring. However, getting a complete resolution for some of my issues wasn’t instantaneous. For example, I had a question about the dialer and the database syncing, and though the team acknowledged the problem right away, it took a few calls and some waiting before everything was fully sorted. That gave a mixed feeling: on one hand, they were quick to engage; on the other, the final fix wasn’t immediate. The communication was polite and clear which made the process less frustrating. Sign-up and payment went smoothly which I appreciated. Overall, the support was good in responsiveness but a bit slower in closing issues, which I can live with given their helpfulness.