Support was quick sometimes but inconsistent overall
My experience with telephonic support was mixed. On the one hand, I will say that when I could reach the support team, they were usually helpful and friendly. I appreciated that responses weren’t robotic and I was able to discuss technical details. However, the timing was an issue. I often found myself waiting on hold or needing to call back multiple times before getting a live agent. Some of the issues I raised required follow-up calls because the first response didn’t fully address the problem. That created a repetitive loop which was frustrating. On the positive side, when I finally got through, support staff were patient and aimed to clearly explain next steps. Automatic updates did not seem to break anything which was good, possibly thanks to advice I got from support. Though calls took time, the dialer setup support was decent enough to get me operational. The invoicing and payment questions I had were eventually answered but again only after a couple calls. In summary, support was helpful but uneven – quick responses were balanced by delays in connection or incomplete resolutions. If someone prefers consistent instant answers this may prove challenging but the care once you get connected is present.