Support was quick but sometimes left me guessing
In my experience with WFHI’s telephonic support, responsiveness was generally good — they answered calls and responded pretty quickly most times I reached out. That was helpful, especially during onboarding when I had questions about using the dialer and navigating the database. However, some of their answers were a bit vague at times, and I found myself asking follow-up questions repeatedly to fully understand certain features or fixes. It felt like they were helpful but sometimes assumed I had more background knowledge, which wasn’t always the case. Overall, I appreciated the speed of communication but also felt that a bit more clarity or patience in explanations would make the support feel more complete. That balance between quickness and thoroughness seemed to be the key issue that stood out to me.