Support was quick but some steps were confusing too
The support communication was mostly clear with some good quick responses. However, the order of the steps wasn’t always logical—it felt like sometimes I was asked to do things before getting all the info I needed. They answered my calls quickly and explained some of the issues well, but occasionally I still had to double-check or ask again for clarification. Especially when using the dialer system and setting up the database, some instructions could have been simpler or more detailed upfront. Onboarding was relatively straightforward, but the invoice process seemed to jump around a bit too much without clear guidance on what to expect next. The automated updates felt seamless day to day, which was great for not interrupting work. Overall, the helpfulness of the telephonic support balanced out the minor confusions caused by the sequence of instructions. It was a decent experience, but my workflow might have been smoother if the support steps were arranged better. At the end of the day, I appreciate how quickly they tried to help and kept the communication open. If you’re okay with a little trial and error in following the process, this system and support will work fine. Just be ready to question a few steps along the way. The invoicing and payment side was definitely less intuitive, which brings the overall support experience down slightly.