Support was quick but some info came late

Support was quick but some info came late

I found the people involved in the sales and pre-purchase communication to be generally responsive. Whenever I had questions about billing and the invoicing process, quick replies were provided, which helped ease my concerns. However, some specific details about payment updates and how the automatic updates would affect my setup were not shared upfront. This required me to engage multiple times with telephonic support before gaining a full understanding. While their assistance was helpful when reached, the initial lack of some information meant a few extra back-and-forths that could have been avoided. Overall, the experience balanced out—the good responsiveness contrasted with the occasional delay in sharing certain key info.