Support was quick but some delays were noticeable too
From my experience with the support team, they were generally responsive and helpful most of the time. Whenever I had questions about the dialer features or the database integration, I managed to get through to someone who knew what they were talking about. The priority assistance was a real bonus for urgent issues, and I appreciated that the automatic updates didn't interfere with ongoing tasks, which meant I didn't have to call support just to fix update glitches. That said, there were moments when the response got slower than expected or when waiting on the phone, which was a bit frustrating. Also, some of the communication felt a little scripted instead of personalized, which reduced confidence a bit. However, the invoicing and payment process was smooth, and the sign-up went well without needing to call anyone. Overall, I’d say the people behind the support did their best, balancing prompt replies with the occasional lag. This made the experience passable, though not always seamless every single time.