Support was quick but onboarding was slow
My experience with support and communication started off with a quick response which I will say was good. However, getting started with the software took longer than I expected. The setup was not as smooth as I hoped and I felt stuck at times. The telephonic support was helpful once I got through, but the waiting time on some calls was frustrating. The dialer and calling tools worked fine once I learned to use them, but overall the initial training was insufficient in preparing me for everyday use. Database management needed more guidance too. The automatic updates were mostly okay, not causing trouble but not adding much either. Invoicing and payment processing went okay, no big issues there. I think the main problem was the pace of onboarding, which felt slow and sometimes confusing without clear step-by-step support. If the initial training was better structured and accompanied by quicker communication responses, the whole experience might have been smoother. For now, I’m left with a sense that while support can be reached eventually, the start was slower than it should be, which affected my overall impression.