Support was quick but not always fully clear
I had a mixed experience with the support and communication provided by WFHI. On the positive side, the telephonic support was quite prompt when I needed help with the database feature integration. The person on the call was polite and tried to help me navigate through some tricky steps in the dialer tool setup. However, at times the explanations felt a bit rushed, and sometimes I was left wondering if I had really understood the solution properly. Another thing that didn’t work so well was the follow-up communication. After the calls, I wasn’t always sure if I’d receive further clarifications via email or what the next steps would be. That uncertainty made me feel slightly less confident about fully mastering the software on my own. The invoicing and payment process was smooth though, and I did appreciate the automatic updates which happened without needing my intervention. In the end, I felt the support could have been a little more thorough in making sure all my doubts were settled before ending the calls, but they did try their best to help overall, so it wasn’t a bad experience by any means.