Support was quick but missing a bit of proactive guidance
My experience with customer support was pretty good overall. When I reached out for help, I didn't have to wait long, which was a relief. The communication was clear but sometimes I had to explain the same issue a couple of times, which slowed things down. I kept wondering if there was a way to avoid repeating details during calls or chats, as it got a bit tiring. The agents listened and provided solutions that worked, though. What I missed was maybe a little more proactive communication once the issue was logged, like updates without me having to ask again and again. Even so, the support team was patient and gave me helpful information each time I called. I think with more streamlined info sharing, the experience would be even better. For now, I’d say it’s definitely functional but just shy of excellent because of that small delay in updates and repeated explanations.