Support was quick but lacked detailed FAQs
It was really easy to get hold of telephonic support whenever I needed help, which was quite convenient. The representatives were responsive and their guidance helped me sort out my queries quickly. I didn’t have to wait long on calls or emails, which is a huge plus when you’re using software daily and need fast fixes. Where the system fell a little short was in the availability of comprehensive self-help resources or FAQs. Sometimes I found myself wishing for a detailed written explanation right there on the portal instead of having to reach out to someone. This gap made me rely more on telephonic support than I would have preferred. Apart from that though, the smooth communication and cordial tone of the support team definitely made resolving issues hassle-free. So if you ask what was missing, I would say a more robust help section or knowledge base to assist users in resolving common queries independently. That said, when I did call, they were well-prepared and efficient.