Support was quick but lack of follow-up was noticeable
I reached out to the support team when I faced difficulties with the dialer integration over several days. Initially, their response was prompt, which I appreciated because they acknowledged the issues quickly and gave useful immediate advice. However, after that initial contact, the follow-up became slower and less consistent, which I found frustrating since I had to remind them multiple times to check on the progress. The telephonic support’s tone was professional all through, but the gap between replies made it harder to stay confident in the communication. For the rest of my experience, the updates to the software rolled out smoothly, but clarity on how database improvements affect existing workflows was somewhat lacking in the support discussions. So overall, the quick responsiveness was good, but the inconsistent follow-up indicates room for improvement in communication.