support was quick but follow-up was patchy
I’d say the overall support was helpful but could have been more consistent in follow-up. At first, when I contacted them with questions about integrating the database feature into my workflow, I got a quick and detailed response by phone, which I really appreciated. Their knowledge was solid and they walked me through some initial setup issues without making me wait too long. However, after that initial call, I was promised a follow-up email with more detailed instructions and some sample scripts, but it was delayed by several days. I had to proactively reach out again to remind them, which was a bit frustrating because I hoped the process would feel smoother. During onboarding, communication was good but not as proactive as I expected. The sign-up and payment process was straightforward and automated, so no issues there. If the support team could keep that same quick responsiveness throughout the entire support cycle and reduce the lag in correspondence, it would really enhance the experience. In the end, I got my questions answered but the ups and downs in responses left me wanting a little more reliability to feel fully confident relying on support anytime I needed it.