Support was quick but didn’t cover everything I needed
I found the support team to be generally responsive whenever I reached out, which was a plus. They answered my questions about the dialer and database features in a timely manner, and the telephonic support always picked up promptly. However, sometimes the responses lacked depth, especially regarding the more advanced configurations in the software and the training modules. I wished they had more detailed explanations or follow-ups, as I ended up figuring some things out myself. The automatic updates ran smoothly and didn’t require support, which was nice. The billing and invoicing were handled without delay, and the sign-up process was straightforward. So overall, good responsiveness but a bit more thoroughness in guidance would have made the experience excellent.